You are purchasing full access to our online mediation training course for Kenya and East Africa. Your link will be sent to you on confirmation of receipt of funds.

The course uses micro-learning modules consisting of 5-10 min teaching videos with an interactive Q & A interface. There are 16 animation teaching videos and 16 filmed videos of practising mediators. Total video play time is just over 3.5 hrs. You can complete it in your own time and ideally over a few days. Your subscription gives you access for one month.

Our course begins by considering the famous but almost forgotten case of conflict in Apple Computers.

The case study will help you understand better how conflict happens in practice in a true story. You will then explore typical reactions to conflict and discover your style.

We will then delve into what mediation is, consider the historical and current context in East Africa and compare the choices between litigation, arbitration and mediation as Dispute Resolution (DR) options.

In the next two sections, we get into the details. You’ll learn about how to approach a conflict as a mediator, including how to manage the process, how to demonstrate your independence and lack of bias, how to structure and present strong and thorough opening remarks to set the scene for productive negotiation, and how to introduce the parties’ opening remarks. In the process, you will learn the skills and roles that you play as a mediator.

In the next section, we break down the mediation process, explaining the mechanics and specific skills you will find useful to manage the sessions, the parties and the process, including effective negotiation, handling private sessions, dealing with difficult parties and situations, and unlocking deadlocks – which do happen from time to time.

In the final section, you will learn how to get the mediation agreement drafted and how to conclude the mediation process.

Course Modules

Essential Skills for Business, Life, and Our Community
How to Get the Most Out of This Course
Case Study - Apple Computers
What is Mediation?
The Legislative Framework & Mediation Experience in East Africa
Comparing Mediation, Arbitration and Litigation
Mediator’s Opening Remarks
Parties’ Opening Remarks
Skills and Qualities of a Good Mediator
The Role of the Mediator
The Mediation Process
Private Sessions Versus Joint Sessions
How to Keep the Mediation Moving Towards Agreement
Dealing with Deadlocks
Dealing with difficult parties and situations
Effective Negotiation
The Role of Lawyers in Mediation
The Settlement Agreement
Concluding the mediation